Return & Exchange Policy

 

1 General Return & Exchange Terms

  • Return or exchange request must be made within 7 calendar days of receiving your product.
  • Product must be unused, unwashed, and in original condition — including all packaging, tags, and accessories.
  • Items must be accompanied by the original purchase receipt or order number.
  • Products showing signs of wear, damage, misuse, or customization are not eligible for return or exchange.

 

2 Non-Returnable & Non-Exchangeable Items

The following items cannot be returned or exchanged under any circumstances:

 

🏸 Shuttlecocks — No Return | No Exchange | No Refund Shuttlecocks are strictly non-returnable, non-exchangeable, and non-refundable under all circumstances due to their nature of use. 

💡 Important Tip: We strongly recommend ordering a single box first to test the speed and feel before placing a bulk order.

Shuttle Exchange — Only Allowed In These Cases:

✅ Exchange Allowed
  • Wrong speed delivered (e.g., ordered Speed 77, received Speed 76)
  • Damaged or defective product upon delivery
  • Wrong item delivered (different product)
❌ Exchange Not Allowed
  • You ordered wrong speed yourself
  • Product opened and used
  • Change of mind after ordering
  • Bulk order after not testing single box first
⚠️ To Claim Shuttle Exchange: WhatsApp us within 48 hours of delivery with clear unboxing photos/video + order number. Claims after 48 hours will not be accepted.

 

🔧 Products with String Installation The following are non-refundable once stringing has been done: 

  • Stringing done on customer request
  • Stringing done on behalf of customer by Maxx Sports
  • Stringing done as part of a promotion or custom setup

Cost of string material, stringing labor, and shipping will be non-refundable in all above cases.

 

  • Customised or Personalised Items — printed names, custom grips, etc.
  • Clearance / Flash Sale Items — items marked as “non-returnable” at time of purchase.

 

3 Refund Policy

❌ Maxx Sports does not offer refunds on any product under normal circumstances. Our standard resolution for eligible issues is exchange or store credit — not cash refund.

Refund is only considered in these specific conditions:

  • Manufacturing defect confirmed by our team
  • Wrong item delivered and exchange is not possible (item out of stock)
  • Order cancelled before dispatch
⏱️ Refund Timeline: 45 Working Days If your refund is approved, it will be processed within 45 working days from the date of approval — not from the date of request.
  • Refunds are made via original payment method or as store credit, depending on preference and internal policies.
  • Shipping costs, COD charges, service fees, and third-party transaction fees are non-refundable in all cases.

 

4 Exchange Policy

Exchanges are only allowed for items that are:

  • Unopened and unused
  • Requested within 7 days of receipt
  • In stock at the time of request
  • If the replacement item is priced higher, you’ll be asked to pay the difference.
  • If lower, the balance may be refunded or credited as store credit.
  • You will be responsible for return shipping unless the product is defective or the wrong item was delivered.

 

5 Damaged / Defective / Wrong Item Delivered

If you receive a damaged, faulty, or incorrect item, please notify us within 48 hours of delivery.

Include in your WhatsApp message:

  • Clear photos or unboxing video of the issue
  • Order number
  • Description of the problem
✅ Our Resolution: Upon verification, we will offer a replacement, exchange, or full refund (including shipping costs) at our discretion.

 

6 How to Initiate a Return / Exchange

1
WhatsApp us at 0308-818-1888 or email support@maxxsports.pk
2
Share your Order Number + reason for return/exchange + clear photos or videos
3
Our team will review within 24-48 hours and confirm eligibility
4
If approved, we will guide you through the return/exchange process

 

7 Shipping Responsibility

  • Customers are responsible for securely packaging the product and shipping it to the return address shared by our team.
  • In the event of a manufacturing defect or order error, Maxx Sports will cover all return/exchange shipping costs.
  • For all other cases, return shipping cost is the customer’s responsibility.

 

8 Policy Updates

Maxx Sports reserves the right to update or modify this Return & Exchange Policy at any time without prior notice. We recommend reviewing it regularly.

This policy was last updated in June 2026. For any questions, contact us via WhatsApp or email.